Privacy Policy

Last updated: January 2026

Introduction

NeonHarborers S.A. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neonharborers.world and use our services.

Data Controller Information

The data controller for your personal information is NeonHarborers S.A., a company registered in Spain with registration number B29578463. Our registered address is Calle de la Paz 43, Madrid, 28341, Community of Madrid, Spain.

Information We Collect

The data we collect includes personal information that you voluntarily provide to us and information automatically collected when you use our services. We collect the following types of information:

  • Contact information (name, email address, phone number)
  • Business information (company name, facility details)
  • Communication preferences and enquiry details
  • Website usage data and analytics information
  • Technical information (IP address, browser type, device information)
  • Cookies and tracking data for website functionality and analytics

How We Use Your Information

We use of your data is based on legitimate business interests and your consent where required by law. We use your information for the following purposes:

  • To provide and maintain our maintenance guidance services
  • To respond to your enquiries and provide customer support
  • To send you relevant information about our services and updates
  • To improve our website functionality and user experience
  • To analyse website usage and optimise our services
  • To comply with legal obligations and protect our business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Legitimate interests: For business operations, website analytics, and service improvement
  • Contractual necessity: To fulfil our obligations under service agreements
  • Legal compliance: To meet our legal and regulatory obligations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for the duration of our business relationship plus seven years for legal compliance purposes. Website analytics data is retained according to our analytics provider's retention policies.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right of access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data under certain circumstances
  • Right to restrict processing: Request limitation of data processing
  • Right to data portability: Request transfer of your data to another organisation
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following details:

Email: privacy@neonharborers.world

Phone: +34 917693264

Address: Calle de la Paz 43, Madrid, 28341, Community of Madrid, Spain

Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) if you believe we have not handled your personal data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.